Dr. Jai Maharaj
2018-08-09 23:59:02 UTC
PTI, The Pioneer, dailypioneer.com
Thursday, August 9, 2018
New Delhi -- A senior bureaucrat of the government has
alleged "racial discrimination" and "rude behaviour" by the
British Airways, which deplaned him and his family from a
flight to Berlin from London last month minutes before take
off because his three-year-old son was crying onboard.
The bureaucrat, in a letter to Civil Aviation Minister
Suresh Prabhu on August 3, has alleged that another Indian
family, sitting behind them, was also offloaded as they
offered biscuits to the child to console him.
The incident happened on July 23.
The bureaucrat alleged that the crew got the plane (BA
8495) to return to the tarmac, where the security personnel
took their boarding passes away. The customer care service
manager did not give reasons for offloading them nor the
management took action against the crew despite lodging a
complaint, he claimed.
"We had to make our own arrangements for staying and
travelling to Berlin the next day by paying a very hefty
amount," he said, adding that the other Indian family was
given tickets for a flight the next day, without any
The bureaucrat is a joint secretary-level officer in the
Ministry of Road Transport and Highways.
When contacted, a British Airways spokesperson said, "We
take such claims very seriously and do not tolerate
discrimination of any kind. We have started a full
investigation and are in contact with the customer."
Narrating his family's ordeal in the two-page letter to
Prabhu, the officer demanded a thorough investigation and
strictest possible action against the British Airways
He said while his wife managed to calm their son, an
"aggrieved" crew member approached them and started
scolding the boy, asking him to get back to his seat. The
boy had a window seat, but the mother had taken him into
her arms to console him.
"With this unusual behaviour of the male crew member, my
son got terrified and started crying intensively. My wife
again put the boy on his designated seat and fastened the
seat-belt, even though he kept on crying intensively being
in a terrified state of mind due to the scolding by the
male crew member," the officer wrote to Prabhu.
He alleged that when the plane started moving towards the
runway, the crew member came back, shouting, "You bloody
keep quite, otherwise you would be thrown out of the
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Jai Maharaj, Jyotishi
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